Find New Ways to Protect Revenue
Transform support data into action and unlock product insights trapped in support data.
Democratize Insights
Insights transform organizations when everyone has access. Halosight uses AI to find and democratize insights from chatter, case notes, or other support systems like Zendesk.
Operationalize Text
Make support conversations actionable
Stop depending on inconsistent manual categorization. Start leveraging qualitative insights from all of your data.
Most support data is textual and hard to use for to make strategic decisions.
Agent Conversations
Guide agents using data-driven coaching that protects revenue
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Qualitative & quantitative coaching metrics
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Custom scores to evaluate agent conversations
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Team comparison and individual empowerment
Data-Driven Product Strategy
Are you making product guesses or data-driven decisions?
Is your product strategy "golden gut" or is it based on real user interactions? Support data is an asset that every product manager should use. Use all the facts instead of a few anecdotes.
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Product/Feature Functionality Score
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Account & Revenue Impact Analysis
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Custom Topics and Categories
What our customers are saying about Halosight?
"They mined out the gold in our data."
The technology alone is worth the investment but the team that comes with it is where the real value is. Halosight worked alongside our IT and Stakeholders to really deliver value. They mined out the gold in our data!
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Duane Keys
Director of Application Development
O'Reilly Auto Parts