Transform your Service Cloud into a profit center
Empower support leaders to transform their organizations into strategic profit centers through product insights, coaching, revenue opportunities, and actionable insights.
Democratize Support Insights in Salesforce
Halosight is an NLP/AI Salesforce App that democratizes insights from chatter, support notes, or other support systems like Zendesk.
Operationalize Text
Transform your unstructured support conversations into insights and action
Over 80% of support data is unstructured. It's not being used to make strategic decisions. Stop depending on inconsistent manual categorization. Start leveraging insights from your qualitative data.
Agent Conversations
Guide managers and agents with data-driven coaching that leads to revenue
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Qualitative & quantitative coaching metrics
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Custom scores to evaluate agent conversations
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Team comparison and individual coaching plan
Data-Driven Product Strategy
Are you making product guesses or data-driven decisions?
Is your product strategy based on "golden gut" or your last user interaction? Support data is an asset that every product manager should use. Unlock thousands of facts instead of a few anecdotes.
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Product/Feature Functionality Score
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Account & Revenue Impact Analysis
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Tailorable Product/Feature Taxonomy
Why companies like Halosight?
"They mined out the gold in our data"
The technology alone is worth the investment but the team that comes with it is where the real value is. Halosight worked alongside our IT and Stakeholders to really deliver value. They mined out the gold in our data!
Duane Keys
Director of Application Development
O'Reilly Auto Parts